Detail Companion (“we,” “us,” or “our”) provides a software solution designed to help auto detailing professionals manage their businesses, including customer relationship management, scheduling, invoicing, and marketing (collectively, the “Service”).
We are strongly committed to protecting your privacy and the personal information you provide to us directly or in connection with www.detailcompanion.com (the “Website”) and our mobile applications (the “App”).
This Privacy Policy describes how we collect, use, store, and disclose information about identifiable individuals (“Personal Information”). This policy applies to:
Account Owners: Detailing business owners who register for our Service.
End Users: The customers of the Account Owners (e.g., vehicle owners) whose data is input into the Service.
Visitors: Individuals who visit our Website but do not have an account.
By accessing or using the Service, Website, or App, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect Personal Information from various sources, including directly from you, from your devices, and from third-party sources.
A. Information You Provide to Us
Registration & Account Information: When you register for Detail Companion, we collect business information such as your name, business name, email address, phone number, physical address, and login credentials.
Transaction Information: To process payments for your subscription, we collect billing details. Note that we utilize third-party payment processors (e.g., Stripe) and do not store full credit card numbers on our servers.
Content and Communications: Information you upload to the Service, including photos of vehicles (before/after shots), service notes, vehicle identification numbers (VINs), and customer interactions.
Support Data: Information you provide when contacting our customer support team, including transcripts of chats or emails.
B. Information We Collect Automatically
Usage Data: We collect information about how you interact with our Service, such as features used, time spent on the platform, and crash logs.
Device Information: We collect data about the device used to access the Service, including hardware model, operating system, IP address, and unique device identifiers.
Location Data: If you use our mobile app for field services (mobile detailing), we may collect GPS location data to facilitate scheduling, routing, and time tracking features. You can control this access via your mobile device settings.
Cookies and Tracking Technologies: We use cookies, pixels, and local storage to recognize you, remember your preferences, and analyze traffic.
C. Information Regarding End Users
As a feature of the Service, Account Owners collect and input information regarding their customers (“End User Information”). This may include names, addresses, phone numbers, vehicle details (Make, Model, Year, VIN), and service history.
Role Definition: With respect to End User Information, Detail Companion acts as a Data Processor or Service Provider, and the Account Owner acts as the Data Controller.
Account Owner Responsibility: It is the Account Owner’s obligation to collect and handle all End User Information in compliance with applicable privacy laws (such as the CCPA or GDPR) and to obtain necessary consents from their customers.
2. How We Use Your Information
We use the information we collect for the following business purposes:
Service Provision: To operate, maintain, and provide the features of the Service (e.g., scheduling details, generating invoices, sending appointment reminders).
Communication: To send you technical notices, updates, security alerts, and administrative messages.
Customer Support: To respond to your comments, questions, and requests.
Improvement: To analyze trends and usage to improve the App and Website, and to develop new features (e.g., using aggregate data to understand popular detailing services).
Security: To monitor for and prevent fraud, unauthorized access, and other illegal activities.
Marketing: To send you promotional emails about new features or services (Account Owners only). You may opt out of these communications at any time.
Legal Compliance: To comply with applicable legal obligations, regulations, and legal processes.
3. Sharing and Disclosure of Information
We do not sell your Personal Information to third parties. We disclose Personal Information only in the following circumstances:
Service Providers: We share information with third-party vendors who perform services on our behalf, such as:
Cloud Hosting (e.g., AWS, Google Cloud) to store data.
Payment Processing (e.g., Stripe, Square) to facilitate transactions.
Communication Tools (e.g., Twilio, SendGrid) to send automated SMS or email reminders to End Users.
Third-Party Integrations: If you choose to integrate Detail Companion with other tools (e.g., QuickBooks, Facebook), we will share relevant data with those services as directed by you.
Legal Requirements: We may disclose information if required to do so by law or in the good-faith belief that such action is necessary to comply with state and federal laws, a judicial proceeding, or a court order.
Business Transfers: If Detail Companion is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Aggregated Data: We may share non-personally identifiable, aggregated data (e.g., "50% of detailers use mobile vans") for industry analysis and benchmarking.
4. Data Security
We employ commercially reasonable administrative, technical, and physical safeguards designed to protect Personal Information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
Encryption: Data is encrypted in transit (using TLS/SSL) and at rest where applicable.
Access Control: Access to your data is restricted to authorized employees and contractors who have a legitimate business need.
However, no Internet transmission or electronic storage method is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
5. Your Choices and Rights
Account Information
You may update, correct, or delete your account information at any time by logging into your account settings.
Location Information
You may prevent your mobile device from sharing location data by adjusting the permissions on your mobile device. Note that some features of the Service (e.g., route optimization for mobile detailers) may not function if location is disabled.
Marketing Communications
You can unsubscribe from our promotional emails by clicking the “unsubscribe” link provided in those emails. You will continue to receive essential transactional emails (e.g., billing receipts, password resets).
Cookies
Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Service.
6. Children’s Privacy
Our Service is intended for business use and is not directed to individuals under the age of 18. We do not knowingly collect Personal Information from children under 16. If we become aware that a child under 16 has provided us with Personal Information, we will take steps to delete such information.
7. California Privacy Notice (CCPA/CPRA)
If you are a resident of California, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your Personal Information.
A. Categories of Information Collected (Last 12 Months)
Identifiers (Name, email, IP address).
Commercial information (Transaction history, services purchased).
Internet/Network activity (Usage logs).
Geolocation data.
Audio/Visual data (Photos of vehicles).
B. Your Rights
Right to Know: You may request details about the categories and specific pieces of Personal Information we have collected about you.
Right to Delete: You may request that we delete any Personal Information we have collected from you, subject to certain exceptions (e.g., legal retention requirements).
Right to Opt-Out: You have the right to opt out of the sale or sharing of your personal information. We do not sell your personal information.
Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
To exercise these rights, please contact us at privacy@detailcompanion.com.
8. International Data Transfers
Detail Companion is based in the United States. If you are accessing the Service from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States. By using the Service, you consent to the transfer of your information to the U.S. and the use and disclosure of your information as described in this Privacy Policy.
9. Third-Party Links
The Service may contain links to third-party websites (e.g., detailing supply shops, partners). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of every website you visit.
10. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. If we make material changes, we will notify you by updating the date at the top of this policy and, in some cases, providing you with additional notice (such as adding a statement to our Website homepage or sending you an email notification). Your continued use of the Service after any such changes constitutes your acceptance of the new Privacy Policy.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Detail Companion
Email: privacy@detailcompanion.com
Website: www.detailcompanion.com