Detail Companion:
Detail Companion ("We," "Us," "Our") is committed to protecting the privacy of your shop data and your clients' information. This policy outlines how we collect, use, and protect information related to your use of the Auto Artisan's Operating System.
1. Information We Collect
We primarily collect two types of information to provide and improve our service:
Account and Usage Data: Information required to manage your subscription and operate the platform.
User Information: Name, email, billing address, and payment information (processed via Stripe).
Operational Data: Service configurations, pricing, employee roles, time tracking data, financial metrics, and dashboard analytics generated by your use of the system.
Usage Metrics: Data on how you interact with the platform to improve our features and AI performance.
Customer and Vehicle Data (Processed Data): This data belongs to you (the Studio Owner) and is processed on your behalf.
Client names, contact information, vehicle make, model, VINs, service history, and appointment details.
Photos submitted via the AI Quoting system and timestamped images from the AI Damage Analysis.
2. How We Use Your Information
We use the collected information solely to operate, maintain, and improve the Detail Companion service:
Service Provision: To provide access to your dashboard, manage workflow, process payments, and run the core features (CRM, Quoting, Checklists, etc.).
AI Functionality: To power and refine AI features like the AI Quoting Engine, AI Damage Analysis, and AI Analytics Assistant.
Billing and Support: To manage your monthly subscription and provide technical support.
3. Data Security and Sharing
Security: We use industry-standard security measures to protect your data, especially sensitive data like payment information (handled securely via Stripe).
Sharing: We do not sell your personal or operational data. Data may be shared with trusted third-party service providers (like payment processors and cloud hosting) necessary to run the service. We may share anonymized, aggregated data for industry analysis.
Terms of Service
These Terms of Service ("Terms") govern your access to and use of the Auto Artisan's Operating System software and services ("Service") provided by Detail Companion.
1. Acceptance of Terms
By accessing or using the Service, you confirm you have read, understood, and agree to be bound by these Terms. The Service is offered on a monthly subscription basis, starting at $249/month.
2. Use of the Service
Subscription: Access is granted via a non-exclusive, non-transferable license tied to a monthly subscription fee. You are responsible for maintaining the confidentiality of your account credentials.
Restrictions: You agree not to misuse the Service or attempt to gain unauthorized access to the system.
Intellectual Property: Detail Companion retains all rights, title, and interest in and to the Service, including the AI logic, software, and proprietary content.
3. Payment and Fees
Billing: You agree to pay the monthly subscription fee of $249/month in advance. Fees will be charged to your designated payment method (Stripe).
Changes: Detail Companion reserves the right to change the fees upon providing reasonable notice to you.
Cancellation: You may cancel your subscription at any time. Access will remain until the end of the current billing cycle.
4. Limited Liability
Detail Companion is provided on an "as is" and "as available" basis. We do not warrant that the Service will be uninterrupted, error-free, or completely secure. Detail Companion is not responsible for rework costs, disputes, or lost profits resulting from human error, employee actions, or technical failures outside of our control.
5. Termination
We may suspend or terminate your access to the Service immediately, without prior notice, if you breach these Terms.
Refund and Guarantee Statement
Detail Companion offers a specific performance-based guarantee. Outside of this explicit guarantee, all refunds are issued solely at the full discretion of Detail Companion.
The "It Pays For Itself" 60-Day Guarantee:
"Implement Detail Companion in your shop for 60 days. If the system doesn't help you prevent at least ONE costly mistake, rework, or client dispute that would have paid for the subscription itself, OR save you at least 20 hours of administrative work you would have otherwise done yourself, simply show us you used the tools, and we'll send you 100% of your money back. No hassle, no hard feelings. You will either get an operating system that transforms your business, or you get a full refund."
Disclaimer: This guarantee applies only under the specific conditions stated above and requires proof of usage. Any other requests for refunds, partial or full, remain subject to the absolute and final discretion of the company.
Your Rights
You can opt-out of marketing communications or request to access, update, or delete your personal data at any time.
Contact Us:
For questions about this policy, email us at support@detailcompanion.com
